OVERVIEW
  1. These general conditions of sale are agreed between Falconelegant – Importação e Exportação Unipessoal, Lda, Fiscal number 515827436, Rua José Viana, Lote 4, 5 Esq. 2700-925 Amadora
    , Portugal, E-mail address geral@donnamonica.com, owner of the website www.lapainteriordesign.com hereinafter referred to as Online Store and people who wish to make purchases through the Online Store, hereinafter referred to as “User”.
  2. The parties agree that purchases made through the Online Store will be governed exclusively by this contract, excluding any conditions previously available on the Online Store.
SECTION 1 – Object
  1. The purpose of these general conditions of sale is to provide and define all the necessary information to the User on the modalities of ordering, selling, paying and delivering purchases made in the Online Store.
  2. These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.
SECTION 2 – Ordering and billing

The User concludes his order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) he intends to the shopping basket.

To send the order, the User must:

  1. Register in the Online Store, providing the information requested therein.
  2. Log in (providing a combination of e-mail and password chosen by the User when registering).
  3. Complete the information and choose the options available throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, want to appear on the invoice).

The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

The Online Store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the Online Store undertakes to inform the User as soon as possible.

The data contained in the invoice are the sole responsibility of the User. The invoice is issued immediately after payment and once issued it cannot be reissued with changes.

Order requests are valid for (two days), unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.

SECTION 3 – Payment
  1. Paypal, Credit Card
    In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of shipment of the goods. If some products ordered are sold out, their value will be credited to the User’s card, after closing the order.
SECTION 4 – Prices

Prices must be understood in Euros, with fees and taxes included, considering the VAT in force on the date of payment of the order.

If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or to proceed with its cancellation.

Whenever an item has a price reduction, the type of sale is mentioned (sales, promotions, or liquidation), the type of products, the start date and duration period and its communication to the competent authorities, if it’s necessary.

SECTION 5 – Delivery and shipping information
  1. It is carried out by CTT or another similar transport company.
  2. Shipping costs are added to the order in accordance with the costs table, which are calculated in the purchase process before it is finalized by the User.
  3. The Online Store ships to all regions of the world.
SECTION 6 – Claims

In the event of a dispute, the consumer may use the Arbitration Center for Dispute Resolution (see the section of the Online Store called “Conflict Resolution”) and/or fill in the Complaints Book (see the section of the Online Store called “Complaints Book”).

SECTION 7 – Right of free termination

The User has the right to freely terminate this contract within 14 calendar days, without having to indicate any reason, in accordance with Portuguese law.

The period for exercising the right of free withdrawal expires 14 days from the day following the day on which the User acquire, or a third party appointed by the User, other than the carrier, acquires physical possession of the goods. You’ll need the receipt or proof of purchase.

To exercise the right of free termination, the User must notify the Online Store of the decision to terminate this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the overview section.

For the free withdrawal period to be respected, it is sufficient that the User communication regarding the exercise of the right of free withdrawal be sent before the end of the withdrawal period.

In the event of termination of this contract, the payment made will be refunded, except for the costs of returning the goods, which will be borne by the User. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and preservation.

The Online Store will make this refund using, when possible, the same means of payment that the User used in the initial transaction, not incurring any costs because of this refund.

SECTION 8 – Exceptions to the right of free termination

Exceptions to the Right of Free Resolution, pursuant to article 17º of Decree-Law No. 24/2014, of February 14, unless otherwise agreed by the parties, are the following cases.

  1. Provision of services, when:
  2. The services have been fully provided after the express prior consent of the consumer, under the terms of article 15; and
  3. The consumer recognizes that he loses the right of free termination if the contract has been fully performed by the professional in that case.
  4. Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free resolution period.
  5. Supply of goods made according to the consumer’s specifications or clearly personalized.
  6. Supply of goods that, by nature, cannot be sent back or are likely to deteriorate or quickly expire.
  7. Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery.
  8. Supply of goods which, after delivery and by nature, are inseparably mixed with other items.
  9. Supply of alcoholic beverages whose price has been agreed upon when the purchase and sale contract is concluded, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional.
  10. Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the inviolability guarantee seal after delivery.
  11. Provision of a newspaper, periodical or magazine, except for subscription contracts for sending these publications.
  12. Celebrated at public auction.
  13. Provision of accommodation, for non-residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of execution.
  14. Supply of digital content not provided in physical form if:
  15. Its execution begins with the prior and express consent of the consumer; and
  16. The consumer recognizes that his consent implies the loss of the right of free withdrawal.
  17. Provision of repair or maintenance services to be carried out at the consumer’s home, at the consumer’s request.

In the case of contracts provided for in paragraph 13, the Right of Free Termination applies in relation to services provided in addition to those specifically requested by the consumer or the supply of goods other than replacement parts essential for carrying out maintenance or repairs.

SECTION 9 – Exchange and return policy

All products purchased in the Online Store may be returned and refunded, whenever the User expresses his intention within a maximum period of 14 days from receipt, provided that the same items have not been used, are in the same condition as were delivered, in the original packaging and with the original tags. The shipment must be made, whenever possible, in the same box in which it was delivered. You’ll also need the receipt or proof of purchase.

If the User wants to exchange an item, the User must return the item via registered shipping and then make a new purchase.

The costs associated with the exchange or return will be supported by the User unless there has been an error on the part of the Online Store.

Returns are subject to a 40% restocking fee.

Orders cancelled after 48 hours are subject to a 40% restocking fee.

No exchanges or returns are accepted for themed items (for example, items of Christmas season, Halloween, etc.).

The User must check when delivering the order that it is in good condition and that it has not been damaged during transport. If there is any anomaly, you must immediately report it to the employee who delivers the order, as well as inform us in a single email of all anomalies detected. If this does not happen, we will not be able to exchange or refund the items.

If the reason for the return is the responsibility of the Online Store (e.g., damaged item, incorrect item received), the return shipping costs will be at the expense of the Online Store, with the User, under these conditions, having a maximum period of 30 days to make the devolution. If there is another kind of reason (e.g., the item is not to the User’s liking), the costs of return will be borne by the User.

To proceed with a return, the User must inform the Online Store that of the intention to make the exchange/return, indicating the reasons for the same, through the email registered in the overview section.

Within a maximum period of 14 days, the Online Store analyzes the returned item and inform the User of the right to the respective refund or proceed to send another one. Confirming the reasons invoked for the return, the User will be refunded for the entire amount paid, including delivery and return costs.

SECTION 10 – Accuracy, completeness and timeliness of information

We are not responsible if information made available on this Online Store is not accurate, complete or current. The material on this Online Store is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This Online Store may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this Online Store. The User agree that it is the Online Store responsibility to monitor changes to the Online Store.

SECTION 11 – Modifications to the service and prices

Prices for Online Store products are subject to change without notice.

The Online Store reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to the User or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 12 – Products or services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to Online Store Return Policy.

Online Store has made every effort to display as accurately as possible the colors and images of the products that appear at the store. Online Store cannot guarantee that User computer monitor’s display of any color will be accurate.

Online Store reserves the right, but are not obligated, to limit the sales of the products or Services to any person, geographic region or jurisdiction. Online Store may exercise this right on a case-by-case basis. Online Store reserves the right to limit the quantities of any products or services that they offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Online Store. Online Store reserves the right to discontinue any product at any time. Any offer for any product or service made on this Online Store is void where prohibited.

Online Store do not warrant that the quality of any products, services, information, or other material purchased or obtained by User will meet their expectations, or that any errors in the Service will be corrected.

SECTION 13 – Accuracy of billing and account information

Online Store reserves the right to refuse any order the User place with us. Online Store may, in their sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same user account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify the User by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

The User agrees to provide current, complete and accurate purchase and account information for all purchases made at Online Store. The User agrees to promptly update the account and other information, including the email address and credit card numbers and expiration dates, so that the Online Store can complete the User transactions and contact the User as needed

SECTION 14 – Errors, inaccurancies and omissions

Occasionally there may be information on the Online Store or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after the User have submitted the order).

Online Store undertakes no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 – Privacy policy

The processing of the User personal data is carried out in compliance with the legislation on the protection of personal data and in accordance with the Privacy Policy defined and inscribed in the Online Store.

Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address in the overview section and through the addresses and forms identified in point 1 of Privacy Policy.

Additionally, the User may always file any complaints he deems necessary with competent authority for this purpose.